Traditionally people used to book tickets by standing in long queues but today’s scenario is different. These days right from a movie ticket to air ticket, we can buy over internet/phone in no time. Ticket booking is mainly relevant to railways, road transport, air travel, movies, shows, concerts, theme parks…etc. Customer facing may look like just ticketing but internally all industries have different business processes and systems.
For example: In local railways stations, the processes of ticketing are automated where customer can directly recharge his smart card or punch in his coupons, but in case of theatres, they don’t have such facility. Hence every industry needs different customized solutions for their requirements.
Features and Advantages
On Phone Payments
With the present generation’s comfort and conveniences - consumers are demanding for easy voice or internet payment solutions. C-Zentrix has an inbuilt voice payment gateway, to make their payments over a phone call. With a security payment route between the customer and bank through ‘https’ line, by punching the cards details, customer can pay over phone.
ASR Integrated IVR System
Most of customers want to enquire about the availability of the tickets before booking, so in normal practice, conveying the information about the availability is pretty standard. For example: If a person wants to book a cab from Point A to Point B, he has to wait in the queue and then speak with the agent, and if the agent says ‘no availability’, it turns off customers. In order to handle customers at the same time, automatic speech recognition (ASR) tool can be integrated with an IVR system; system can automatically handle all enquiry calls.
Database and CRM
CRM stores all the customer details and call logs which helps the agent to understand the customer better. Suppose I booked a cab for three times from same destination and if I call them up for next time they can handle me better since they are aware of my background information or can automate the whole process of enquiring and booking from number.
Integrating with multimedia features
In most of the ticket booking scenarios, ticket details and confirmation needs to be sent on through sms, emails…etc. C–Zentrix supports all multimedia features which can interact with the system database and sends out messages.