Today’s open markets and shrinking national boundaries have increased competition, created more informed and demanding customers. We understand very well that customer care and support is the most important thing that will make a difference. To you our customer, we pledge to support you diligently and with great care. We have a team of highly qualified engineers and process consultants, who will not only provide support but also keep you informed of ways you can use these products to gain greater benefits to your business consistent with the investment you have made.

Support Process
We have a three-tier support structure in place.

1. Web Based Support

2. Telephonic Support

3. Onsite Support

We provide round the clock support (24/7). Online and telephonic support forms the major part of the support. We have a web based infrastructure from where we can connect to customer site to trouble shoot, isolate and resolve the problem or tell customer what to do if it is relating to third party boxes connected to our appliance. In case of hardware malfunction which is very rare, we either provide on site support or replace the equipment depending on the problem.

Trouble-Ticketing
We follow a standard trouble ticketing process for every problem raised by our customers. The advanced online trouble ticketing helps our customer create a trouble ticket on their own and also follow its status either online or through an IVR system accessible via phone. You can also reach our support people directly on the following numbers

Telephonic Support

All the support lines are open for 24 * 7 [Exculding National Holidays].
Helpdesk Number: 0124-4793900

Web Based Online Support

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You can also send mails directly at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .