In today’s businesses every industry need to build and maintain relationships with their customers. C-Zentrix is the widely trusted technology by these industries from long time. With C- Zentrix predictive dialing, it can fit in all the present existing challenges in industry improving the customer handling capability and increasing the efficiency and productivity of the agents.
C-Zentrix can support all Inbound/Outbound telephone calls, Interactive Voice Response, voice logger, predictive dialling, IP-PBX, voice commerce and customer relations management (CRM) applications. From the back end it also supports third party integrations and can give multimedia features like email, chat, and fax and voice capabilities.
C-Zentrix is best at its inbound features like reduce call times, increase in customer satisfaction, effective queue management for receiving calls. C-Zentrix supports strong monitoring capability by the administrator where he can barge in to the live calls and can listen to all recordings of customer and agent interactions. C-Zentrix allows administrator to monitor from any remote location through a browser where he can take live reports according to his preferences.