FMCG

FMCG industry primarily deals with the production, distribution and marketing of consumer packaged goods. The Fast Moving Consumer Goods (FMCG) is those consumables which are normally consumed by the consumers at a regular interval. Some of the prime activities of FMCG industry are selling, marketing, financing, purchasing, etc. The industry also engaged in operations, supply chain, production and general management.

The above mentioned Food and Beverages, Automobile, Retail, Real Estate, Textiles, Banking and manufacturing are key industries which serve many human needs in our day to day issues.

Problem

Payment Solutions

Consumers are always keen on good offers and schemes, companies are constantly innovating to come up with good deals and build new sales channels. With the present generation’s comfort and conveniences - consumers are demanding for easy payment solutions like mobile payments through voice or online payments.

24 X 7 Support

Today every industry including manufacturing, automobiles, retail…etc all are trying to extend their support to customers 24*7.With the increased competition, its very important for companies to maintain proper relationships with their customers Companies need a good customer handling system to serve their customers all the time.

Centralised CRM

Businesses need a centralised CRM to manage the logs and customer details in order to serve them better. A good CRM is needed to understand the customer’s needs more clearly. Suppose in heavy machinery industry, customers across the country will raise tickets, and tickets are assigned to nearest service engineer, hence CRM needs to be intelligent in locating the nearest service engineer and forward the ticket to him.

Automation

Many companies are maintaining a constant relationship with their clients; hence they need to be informed about new offers, schemes and offers. Most of the customer agent interactions are similar; few processes can be automatically handled by IVR machines. 40% of the calls will be answered by machines and in turn improves the productivity of the agent.

Solution

In today’s businesses every industry need to build and maintain relationships with their customers. C-Zentrix is the widely trusted technology by these industries from long time. With C- Zentrix predictive dialing, it can fit in all the present existing challenges in industry improving the customer handling capability and increasing the efficiency and productivity of the agents.

C-Zentrix can support all Inbound/Outbound telephone calls, Interactive Voice Response, voice logger, predictive dialling, IP-PBX, voice commerce and customer relations management (CRM) applications. From the back end it also supports third party integrations and can give multimedia features like email, chat, and fax and voice capabilities.

C-Zentrix is best at its inbound features like reduce call times, increase in customer satisfaction, effective queue management for receiving calls. C-Zentrix supports strong monitoring capability by the administrator where he can barge in to the live calls and can listen to all recordings of customer and agent interactions. C-Zentrix allows administrator to monitor from any remote location through a browser where he can take live reports according to his preferences.