In today’s world, millions of transaction is happening around the world. Transaction varies from few hundreds to millions across different financial (credit, organizational or personal loans, and mortgages) and non financial industries (hospitality, telecom, manufacturing, retail…etc) as well.
C-Zentrix leverages its customers in simplifying the collections process and increases the volumes of collections. With C-Zentrix, businesses can optimize campaigns, call completion rates, and follow up with debtors, prior intimation about the debts, bills and successful debt collections. It even helps the agent to operate more effectively and efficiently to maximize the productivity, and optimizes business processes.
Features and Advantages
With the present generation’s comfort and conveniences - consumers are demanding for easy voice or internet payment solutions. C-Zentrix has an inbuilt voice payment gateway, to pay their debts, bills or instalments over a phone call. With a security payment route between the customer and bank through ‘https’ line, by punching the cards details, customer can pay over phone.
With the help of CRM, agents can access all the customer data, history and business rules about customers and processes so as to engage him in a target campaign. It also simplifies the campaign management, review daily/monthly reports.
IVR System enables self /agent assisted service. Customers are reminded about their bills prior to the last date and they can pay over phone. Automatic outbound campaigns are run through IVR systems.
Effective utilization of human resource
With the effective use of IVR systems, CRM tool and voice enabled payment gateway systems, agent-customer interactions can be minimized in a big way. Same agents can be involved in multiple campaigns at the same time. Admin can monitor the calls by barging into agents calls. He can optimize the business processes by analysing the daily/weekly reports.